Screen-Tech Customer Satisfaction Survey 2009

ALL INFORMATION PROVIDED IS CONFIDENTIAL AND WILL NOT BE USED  FOR ADVERTISING OR ANY PROMOTIONAL PURPOSES.

INSTRUCTIONS: PLEASE FILL IN THE RESPONSE CORRESPONDING TO YOUR FEELINGS FOR EACH QUESTION. IF YOU HAVE ADDITIONAL COMMENTS, PLEASE WRITE THEM AT THE END OF THE SURVEY FORM IN THE AREAS PROVIDED.

QUOTES: How satisfied are you with the way your quote requests were handled?

Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied
Very Dissatisfied

    If dissatisfied, what are the reasons? Select any of the following options that apply:

Too difficult / complicated
Take too much time  
Too many mistakes

Other:

QUOTES: How satisfied are you with our pricing?

PERFORMANCE: How satisfied are you with performance, ie, are your specifications being met?

DELIVERY: How satisfied are you with on time delivery?

Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied
Very Dissatisfied

    Delivery - If dissatisfied, what are the reasons:

Product arriving late
Product arriving early
Product shipping to wrong location
Product arriving damaged

How satisfied are you with your ability to get to a Screen-Tech representative when you call?


Client Service - Other Comments


If dissatisfied, please select any of the following reasons that apply:

No answer/ Too many rings
Being placed on hold for too long
Busy signals
Contact not available/ Has to call you back
Being disconnected
Contact takes too long to call back
Operator not courteous
Contact does not always call back
Excessive transfers
Operator not available
Being transferred to voice mail 

When working directly with the representative, how satisfied are you with the service?

How satisfied are you with the representatives' knowledge and ability to respond to your requests?

Rep Knowledge - If dissatisfied, what are the reasons?

Incomplete information
Confusing Information
Incorrect information
Information came late

How satisfied are you with Screen-Tech's representative response time, ie, how long it takes them to resolve issues?

How satisfied are you the representative demonstrate a responsive attitude toward your company?

    Regarding follow up after an issue has been Opened and subsequent discussion with our representatives, how satisfied were you after that experience?

BILLING:

When invoices are received, how satisfied are you with the timeliness?

When invoices are received, how satisfied are you with the accuracy?


When invoices are received, how satisfied are you that they meet your information needs?:

QUALITY

How satisfied are you with the quality of workmanship received from Screen-Tech?


 If dissatisfied, what are the reasons?

Response time
Prompt corrective action

How would you rate the overall experience with Screen-Tech?


How likely do you think your company will continue using Screen-Tech, Inc for your contracting needs in the next 1-2 years?


    From an overall perspective, select any of the following options that apply:

Value for your money
With Our service overall

What can we help you with today?


If you are unlikely to continue using Screen-Tech what are the principal reasons?


Is there something your current supplier does not provide that we could help you with? What would that be?


Please provide the following contact information:

Name
Title
Company
Work Phone
E-mail

Would you like a rep to contact you soon?

Copyright © 2010 Screen Tech, Inc. All rights reserved.
Revised: 05/14/10

Home        About Us         Contact Us        Employment          Equipment List         Photo Gallery          Sales       Tooling List     Sitemap
 PDF Brochure         Presentation         STI Video
  Copyright (C) 2005, Screen-Tech, Inc. All rights reserved.  470 Needles Drive, San Jose, CA 95112